We’re looking for a resourceful and motivated IT Specialist to support our growing technical environment. In this role, you’ll be a key part of the support team, helping end users resolve issues, adopt new technologies, and stay productive. The ideal candidate has a solid foundation in IT support, learns quickly, communicates clearly, and is eager to expand their skill set while contributing to a collaborative, fast-moving team.

Hours: 8:00am – 5:00pm, Monday – Friday (On-Site)

• Provide day-to-day operational support for our organization.
• Maintain meticulous documentation, records, and support requests in the Zendesk system.
• Ensure the confidentiality and security of all information in compliance with company policy and IT standards.
• Prioritize and manage service requests based on urgency, impact, and business function.
• Troubleshoot hardware and software issues on laptops, desktops, and peripherals remotely and on-site.
• Resolve issues with iOS and Android devices and ensure proper mobile device management compliance.
• Collaborate with the IT team on long-term or broad projects, such as upgrades and hardware changes.
• Comprehend and communicate technical information clearly to non-technical users at all levels of the organization.
• Develop proficiency and expertise with new technology, software, and hardware in a fast-paced environment.
• Participate in a rotating on-call schedule for after-hours/emergency support.
• Perform other duties as assigned.

• Professional demeanor with excellent interpersonal and customer service skills.
• Strong analytical thinking, problem-solving mindset, and resourcefulness.
• Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users and assist stakeholders ranging from entry-level to executive.
• Confident presenting guidance in one-on-one and group settings; genuine interest in helping others with their technology needs.
• Demonstrated experience working collaboratively in a team environment, with the ability to escalate appropriately while maintaining ownership of issues.
• Up-to-date understanding of common IT technologies, especially productivity and collaboration tools.
• Ability to manage multiple tasks, remain calm under pressure, and adapt to shifting priorities.
• Strong organizational and prioritization skills; self-starter who can work independently with minimal supervision.
• Willingness to learn IT operations standards such as asset lifecycle, endpoint security, and incident management.
• Physical ability to lift up to 50 lbs. and assist with setup of workstations, printers, and networking equipment.

• 1–2 years of experience in helpdesk, desktop support, or IT operations roles.
• Experience with ticketing systems such as Zendesk, Jira Service Management, or Freshservice.
• Basic knowledge of ITIL concepts (incident, request, change, knowledge).
• Proficiency with Microsoft technologies: Windows 10/11, Teams, Outlook, SharePoint, OneDrive.
• Exposure to identity and access management systems such as Okta or Azure AD (SSO, MFA).
• Familiarity with MDM/UEM tools such as Omnissa Workspace ONE, Microsoft Intune, or Jamf.
• Experience supporting cloud and SaaS platforms (e.g., Office 365, Salesforce, CRM tools).
• Entry-level certifications such as CompTIA A+, Microsoft 365 Fundamentals, or Google IT Support.
• Ability to independently research, diagnose, and troubleshoot issues across hardware, software, and network layers.
• Familiarity with IT asset management platforms and cloud service environments.

Additional Information: Solairus is a private aviation services company that assists aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Headquartered in the beautiful California Wine Country, Solairus Aviation is a destination employer offering nationwide operating bases, a stimulating work environment, and a range of modern benefits to employees. Our benefits include a generous 401K matching structure, employee wellness programs, and top-notch health benefits. At Solairus, we firmly believe that our team members are our greatest asset, and we are committed to providing an exceptional employment experience.

Pay range: $25 - $33 per hour.